Self-Exclusion
Self-exclusion is a tool that allows you to voluntarily restrict your access to your Mostbet account for a set period. If you feel your gambling is becoming harmful or you wish to take a break, self-exclusion provides a binding way to prevent yourself from placing bets, playing casino games, or accessing any gambling features on mostbet-pakistan.pk. This is different from a cool-off period (temporary pause) or a time-out (brief suspension); self-exclusion is a longer-term measure that cannot be reversed before the chosen period expires.
Self-Exclusion Periods
You can choose from the following self-exclusion durations when you activate your request:
- 24 hours
- 7 days
- 1 month
- 3 months
- 6 months
- 1 year
- 2 years
- 3 years
- 5 years
- Permanent (lifetime)
How to Activate Self-Exclusion
You can request self-exclusion through any of the following methods:
Via Your Account (Recommended)
- Log in to your Mostbet account on mostbet-pakistan.pk or the mobile app.
- Navigate to Settings or Account Management.
- Select Responsible Gaming or Self-Exclusion.
- Choose your preferred exclusion period from the list.
- Confirm your request. You will receive a confirmation message.
- Your account will be immediately restricted from that moment.
Via Email
Contact our support team at support@mostbet.com with the subject line 'Self-Exclusion Request'. Include your account username, registered email address, and the duration you wish to exclude yourself for. Our team will process your request within 24 hours.
Via Live Chat or Phone
Reach out to our 24/7 support team via live chat on the website, or call our support line. A representative will guide you through the self-exclusion process and confirm your chosen period.
What Happens After Self-Exclusion is Activated
Once your self-exclusion period begins, the following restrictions apply immediately:
- You will not be able to log in to your account.
- All deposit functionality will be disabled.
- You cannot place new bets or play casino games.
- Any open bets will be settled according to their natural outcome; you cannot cash out early.
- You will not receive promotional emails, SMS, or push notifications from Mostbet.
- Your account will remain closed for the entire duration of your chosen period.
Account Balance and Funds
If you have a remaining balance in your account at the time of self-exclusion, you may request a withdrawal of those funds. To do so, contact our support team before your exclusion period begins, or within a reasonable timeframe after activation. We will process a payout to your verified payment method (JazzCash, Easypaisa, bank transfer, or cryptocurrency wallet, depending on your original deposit method). Withdrawals are typically processed within 24 hours. Any funds not withdrawn during the self-exclusion period will remain in your account and will be available only after the exclusion period ends, should you choose to reactivate.
Cannot Cancel Before Period Ends
Self-exclusion is a binding commitment. You cannot cancel, shorten, or reverse your self-exclusion before the chosen period expires. This is a key protection to help you maintain control. If you have activated self-exclusion and later change your mind, you must wait until the period ends before you can access your account again. We strongly encourage you to choose a period that feels right for your situation and to use this time to seek support if needed.
Multi-Operator Self-Exclusion
Self-exclusion on Mostbet applies only to our platform. If you wish to exclude yourself from multiple gambling operators at once, you may register with a national or regional self-exclusion registry:
- GamStop (United Kingdom) – blocks access to all UK-licensed gambling sites.
- CRUKS (Netherlands) – Dutch national self-exclusion registry.
- ROFUS (Denmark) – Danish national self-exclusion registry.
- Other jurisdictions may have their own registries; check your local gambling regulator for details.
Registering with a national registry does not automatically exclude you from Mostbet; you must submit a separate self-exclusion request to us using the methods described above.
Device-Level Blocking Tools
In addition to account-level self-exclusion, you may use third-party software to block access to gambling websites on your device:
- Gamban – blocks access to gambling sites on Windows, macOS, Android, and iOS.
- BetBlocker – free tool that blocks gambling websites on your device.
- GamBlock – software that restricts access to gambling platforms.
These tools provide an additional layer of protection and can be used alongside your Mostbet self-exclusion.
Support and Help Organizations
If you are struggling with gambling, professional help is available. We encourage you to reach out to one of the following organizations:
- Organization
- Contact / Website
- National Council of Mental Health (Pakistan)
- Available through local health authorities
- Gamblers Anonymous
- International support meetings and resources
- Befrienders Pakistan
- Crisis support and counseling services
- Mostbet Support Team
- support@mostbet.com | 24/7 live chat on mostbet-pakistan.pk
Can I bypass self-exclusion by creating a new account?
No. Our systems detect and prevent duplicate accounts. If you attempt to register a new account while under self-exclusion, it will be flagged and closed. Creating multiple accounts to circumvent self-exclusion violates our terms and may result in permanent suspension of all your accounts and forfeiture of any funds.
What happens when my self-exclusion period ends?
Once your chosen period expires, your account will automatically be available for reactivation. You will receive a notification (via email or SMS, if you have opted in) informing you that your self-exclusion has ended. You can then log in and resume using your account. However, we recommend taking time to reflect before reactivating, especially if gambling was causing you harm.
Can I extend my self-exclusion period?
Yes. If your self-exclusion period is about to end and you wish to extend it, contact our support team before the period expires. You can request an extension for any of the available durations. Extensions are processed immediately and your account will remain closed for the new period.
Will I lose my account data and history?
No. Your account data, bet history, and account balance will be preserved during your self-exclusion period. Once the period ends and you reactivate your account, all your information will be intact.
Can someone else access my account during self-exclusion?
No. Your account is fully locked and cannot be accessed by anyone, including support staff, except to process legitimate withdrawal requests or to extend the self-exclusion period at your request.
Is there a fee for self-exclusion?
No. Self-exclusion is a free service provided by Mostbet as part of our responsible gambling commitment.
For more information about responsible gambling tools and features, or if you need further assistance, please visit the main mostbet game page or contact our support team at support@mostbet.com. We are available 24/7 to help you make informed decisions about your gambling.